- US: 2040 S 5th St, Springfield, IL 62703, USA
- UK: 34 St Denys Road, SN10 8FL, Potterne, United Kingdom
Order cancellation terms
- If you have placed an order and decide that you wish to cancel it, please contact us within one hour of placing your order.
- If the order has not yet been dispatched we will process a full refund immediately.
- If your order has been processed or is in transit then it is not possible for us to cancel your order.
- Once you have received your order, you will be solely responsible for the return cost and delivery arrangements of it being shipped back to us. If you refuse delivery of your order when it arrives, you will also be responsible for this return cost, of which will be deducted from your refund.
Returning unwanted items
- If you have received your order and it is not as you expected, you are welcome to return it for a full refund within 30 days of receipt.
- You will be solely responsible for the return postage charge and for arranging your own collection/delivery of the product.
- Please obtain proof of postage for all returned items, should they get lost in transit on the way back to us. We can only process your refund once the item is back at our premises.
- A full refund will be processed as soon as the returned item is back on our premises and deemed to be in a resalable condition.
- Should your order be returned without original manufacturer’s packaging, damaged or with damaged packaging, or in a used condition, a refund will not be processed.